RETURNS & EXCHANGE POLICY

We want you to be completely satisfied with your purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

-You must contact our customer service within 3 days by filling the returns form at the bottom of this page.

- the item must be returned within 14 days from the day of receiving the item together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;

- items must be returned in original condition, unworn, unaltered, unwashed and with their original tags attached;

- Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.

 For any return you will be responsible for shipping and handling charges to return any unwanted items. We must be notified before return and can assist with shipment paper work.  If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed. We do not refund initial shipping charges for items returned, other than for faulty items and we are not liable for the loss of garments being returned.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavor to process refunds as soon as they are received but please allow up to 10 business days for returns to be processed. You will receive email notification of the status of your refund once finalized. We do not refund initial shipping charges for items returned, other than for faulty items, Gypsysis are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Please Note: If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.